Why Have A Dog When You Can ….

Today I am very, very, very annoyed and I feel the need to have a good old rant about it. A few days ago I received a phone call from Sky, they have just started they’re broadband in my area and were offering a very good price to switch from my current BT broadband. We set up the switch over on the phone and all I needed to do next was get my mac code from BT and phone Sky back with it. Easy I foolishly thought.

So today I phoned BT to try and get my mac code. Ninety minutes later (I am not kidding), after having spoke to countless people in different departments and putting up with many automated switchboards I finally got through to someone who could give me a mac code. They then proceeded to spend ten minutes trying to talk me out of switching with various offers none of which came close to the Sky offer. Finally with me trying to be as polite as I possibly can while my temper is brewing inside me she gives me my mac code.

So with a sigh of relief I phone Sky to give them the code, I use the number that THEY gave me to call. Automated switchboard: Press 1, 5, 2, 1 etc. finally speak to someone:

“Hi, I have a mac code here to change my broadband over to sky”

“Sorry this is the wrong number, you will need to call 0800 blah blah”

Sound of my head hitting the desk. Phone the other number: Press 1, 4, 1, 2 etc.

“Hi, I have a mac code here to change my broadband over to sky”

“Sorry this is the wrong number, you will need to call 08705 blah blah”

With gritted teeth I explain that I’ve already called that number and they put me through to this one. Person on the other end isn’t in the least bit interested and says they will put me though. Internal ringing and then I am greeted to the same automated message from my first call. Much jumping around and screaming, while I wait to talk to someone. Explain what’s going on and plead that I can just give my mac number to someone pleeeeassse. No interest at all from the person on the end just want to pass me back to the same second bloody phone number again, even though I told them I’ve already called it. No help at all, lose my temper, tell Sky to shove it and hang up.

What annoys me is the total lack of interest from anyone at BT or Sky in helping me out, unless they were the right person all they could care about was passing me off onto someone else even when I patiently explained again and again that I have already spoken to other people.

I know when I calm down I will try Sky again, as at the end of the day it will save me money, but the whole inefficient, bloated and uncaring system has just pissed me off so much. Shame on you BT and shame on you Sky.